Communicates with guests for transactions, to process registration and complete orders. Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines Educates guests on game play and wand operation for MagiQuest Maintains the daily operation of the MagiQuest game; documents and/or escalates any

Ensure the daily operation of the back of house adheres to operating procedure guidelines Perform food preparation tasks for all fruits, vegetables, meats, poultry, fish, etc. used in recipes Prepare all food items per recipe guidelines, tasting and adjusting for flavor with assistance of chef Ensure back of house area adheres to the highest standards of cleanliness, pres

Develop detailed, realistic, and comprehensive plans that support organizational objectives, effectively allocating resources and time across groups or departments Fiscal and budgetary management of aquatic operations including creating and maintaining departmental budgets, forecasts, and financial reports as needed; reviewing and approving all purchases for the departmen

Assists in the training, supervision, and coordination of lifeguards with park management towards ensuring the protection of the lives and safety of park guests Responsible for the management of the lifeguards in their assigned area, enforcing established rules, complying with regulations and maintaining a professional appearance and demeanor Follow and enforce establishe

Responsible for personnel related actions within the Security team including hiring, orientation, training, coaching, feedback, discipline, and scheduling of employees Oversees Security Awareness training and assists with Safety related training Maintains knowledge of state Security laws, Fire codes and Penal Codes Assists in organizing, reviewing, updating and maintainin

Analyzes trends and metrics in partnership with the lodge leadership and enterprise HR group to develop solutions, programs and policies Manages and resolves complex employee relations issues and conducts effective, thorough and objective investigations as necessary Maintains in depth knowledge of legal requirements related to day to day management of employees, reducing

Welcomes guests by greeting, answering questions, responding to requests Registers guests by obtaining or confirming room requirements, verifying pre registration, assigning rooms, obtaining information and signatures, issuing guest room keys Establishes credit by verifying credit cards or obtaining cash Directs guests to room by showing location on resort map Conveys inf

Personally interact with Great Wolf Lodge guests Willingness to perform child friendly promotional activities on site and in the community Willingness to represent Great Wolf Lodge, and our mission and core values, in a positive manner on and off site Perform all branded experiences consistently according to Standard Operating procedures Perform high energy brand events/e

Helps patrons select food and beverages by presenting menu; offering cocktails and appetizers; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions and understanding customer's special needs and/or dietary restrictions Transmits orders to bar and kitchen by recording patrons' choices; identifying patron

Supervises and provides surveillance of swimmers and guests during park hours, special events, and training sessions Responds to emergency situations in assigned zone Assists in communicating emergency situations outside of assigned zone Administers and coordinates emergency first aid as necessary Enforces the rules and regulations of the waterpark Advises aquatics manage

Supervises daily front office operations to ensure successful execution of all lodge safety and service standards and completion of daily tasks and assignments Ensures daily success of check in standards and operational efficiencies Provides coaching, encouragement, and recognition to pack members regularly Understands and champions Great Wolf policies and procedures, and

Responsible for the scheduling of the Laundry department Arranges/Conducts training for new employees and provides continued training for current employees Oversees the activities and actions of the laundry personnel to ensures all linen is washed, dried, folded, and stored in a timely manner Ensures laundry department area is kept clean and organized Keeps mechanical equ

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded. Ensures the turnover of all vacant and clean rooms in a timely manner; verifies stayovers, reports early check outs, and communicates issues and discrepancies with front office. Provides coaching, encouragement, and recognition to pack members when

Greets employees and handles daily questions and requests in a timely manner both in person and by phone or email. Ensures timely communication with employees, leadership and across departments to support the operation and positive service focused culture. Leads all front line recruiting & onboarding for Lodge at the direction of HRM and HRD. Partners with HRD and HRM to

Maintains the security and safety of the hotel, Guests, Pack Members and their property by providing constant vigilance in and around the hotel premises Fills in security related job assignments Runs routine inspections of the hotel premises Acts promptly in the event of a circumstance that requires attention Assists Management in dealing with any incidents that arise wit