POSITION SUMMARY:

Under direction from the Operations Manager and under general supervision of the clinical manager, the primary purpose of the Patient Access Coordinator (PAC) role is to serve as a liaison for patients in all communications regarding care rendered in the Rehab Therapy department. Provides comprehensive handling of the patient's administrative experience, facilitating access and proper insurance management during their time in therapy. Such tasks include gathering information for pre-admission, and full registration. Obtains pre-authorization from insurance carriers, and authorization extensions. Is responsible for referral management, schedules, cancels and reschedules appointments, verifies demographic and financial information, and collection of co-payment. Expected to participate in the success of the patient flow daily.

Position: Rehab Therapy Patient Access Coordinator

Department: Hyde Park Location

Schedule: Full Time

JOB REQUIREMENTS

EDUCATION:

Minimum of a high school education or equivalent required.

EXPERIENCE:

Requires at least two years of relevant experience; preferably in admitting, medical office, managed care, insurance or customer service environment.

KNOWLEDGE AND SKILLS:

• Work requires ability to effectively speak, read and write English. Multilingual skills (beyond that of English) is a plus.
• Ability to accurately interpret and utilize medical terminology and abbreviations.
• Ability to access and enter computerized data/information.
• Ability to use and troubleshoot basic office equipment.
• Effective interpersonal skills to interact appropriately with nursing staff, patients, families/visitors, physicians, and other hospital staff in a dynamic andchallenging environment.
• Demonstrated competence in basic computer skills.
• Organizational skills to effectively set priorities and efficiently complete assigned work.
• Ability to effectively apply basic secretarial skills, e.g., typing, filing, telephone skills, etc.
• Requires the ability to multitask and manage complex processes.
• Requires ability to make independent decisions under pressure.
• Requires judgment, diplomacy, collaboration, and partnering, teamwork, and customer service skills.

Equal Opportunity Employer/Disabled/Veterans