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Loan Operations Manager
Tupelo, MS
Job Description
DescriptionQualifications
Education
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
Loan Operations Manager
The Loan Operations Manager is responsible for the day to day functions of the Business Loan Coordination team. The general role of the Loan Operations Manager is to manage, direct and oversee all of their processes, ensure proper training, and demonstrate quality leadership.
Specific duties include, but are not Limited to:
- Monitor Problem Resolution functions to ensure
- Proper Branch Support
- Timely Response to and Tracking of Issues
- Escalation of software, systems, and loan problems
- Continuous training on operations and regulations
- Innovate Maintenance solutions to improve
- Throughput
- Renewal processing time
- Monetary posting
- Continuous training on operations and regulations
- Foster Loan Processing standards to
- Ensure processing times that meet or exceed service level agreements
- Diversify employees to facilitate cross training and reduce knowledge silos
- Review processor performance, productivity, and accuracy in exception citing
- Gain continuous training on operations and regulations
- Expedite Exceptions resolution and tracking thru
- Streamlining method for lenders to submit documents for exceptions
- Improving reporting for lenders and management by prioritizing exceptions processing for operations employees and lenders
- Cross-training between loan processing and exceptions for workload balancing during peak seasons for tax returns and financial statements
- Continuous training on operations and regulations
- Evaluate and monitor staffing levels, job grades, job duties, and requirements to foster retention, advancement, and mentoring to empower employees to achieve maximum potential
- Coordinate communication and cooperation between other departments in loan operations by participating in Loan Operations management committees and relaying information to and from applicable employees
- Assist the Regional Loan Coordinator Liaison with daily assistance and communication with the Regional and Divisional Loan Coordinators
- Participate in company working groups and committees as directed
Education
Bachelors (required)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
Open
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