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Job Number: 37012
Position Title: Senior IT Systems Engineer
Build Your Career at Informatica
We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.
Position Description:
This is an onsite position working in our Austin, TX office
No relocation assistance offered
Reporting to our Sr Director, IT you will: Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. May provide consultation to users in the area of automated systems. May lead cross-functional linked teams to address business or systems issues.
Essential Duties & Responsibilities
* Review, analyze and evaluate business systems and user needs. Document requirements, define scope and objectives and formulate systems to parallel overall business strategies
* Lead projects to implement improvements to policy, process, procedures, work instructions and tools
* Gather requirements from service owners for reporting, metrics and automation; produce reports based on defined metrics and key performance indicators
* Lead daily operational activities, carrying out activities as assigned, and measuring process compliance
* Assist with the promotion and communication of IT service management process to all parties involved
* Leverage standards and solutions for customers to improve domain and enterprise-wide technical perspectives
* Act as a subject matter expert for process integration and automation opportunities
* Ensure process adoption and compliance through communication and training
* Recommend improvements regarding processes, reporting, communication, training and tools
Knowledge & Skills
Education/Experience
* BA/BS or equivalent educational background is preferred.
* Minimum 5+ years of relevant professional experience.
3 + years of experience in Salesforce.com administration, development, and customization.
* Experience in developing web applications using Salesforce CRM, data migration, system integration and familiarity with Visual-force (Pages, Components) MVC architecture and Apex (Classes, Controllers & Triggers).
* Expertise knowledge of Sales and Service cloud and CRM processes like Sales, Marketing, Customer Service, Customer Support, Business processes with account, Contact, Opportunity, Lead, Campaign and Case Management.
This is an onsite position working in our Austin, TX officeNo relocation assistance offered
Perks & Benefits
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Tuition reimbursement program to support your and personal growth
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.
Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in over 100 countries and 85 of the Fortune 100 rely on Informatica. . Connect with , , and . Informatica. Where data and AI come to life.
Austin
Seniority Level: Mid-Senior Level
Alternative Location(s) :
Salesforce Developer
Remote LinkedIn Hashtag:
LinkedIN Hashtag: LI-TK1
EEO Employer Verbiage:
At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy.
Travel Requirement: Limited
Austin, Texas US
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.