CRM Solution Engineer - Job at Tokyo Electron in Austin, TX

CRM Solution Engineer

Austin, TX

Posted 6 days ago

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Job Description

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Job Description

Tokyo Electron Limited (TEL), a global, multi-billion-dollar corporation and a leader in the semiconductor industry, is seeking a CRM Solution Engineer. We engineer success. Tokyo Electron U.S. Holdings, Inc. is the holding company of TEL's U.S. subsidiaries. We oversee the intensely innovative development and production of cutting-edge products that are used globally in the electronics industry. Our employees work closely with chip manufacturers, material suppliers, and other equipment suppliers to pursue common goals and learn collectively in a pre-competitive manner, ensuring timely solutions to the technology roadmap of the semiconductor industry. Here at Tokyo Electron, we take pride in our diverse culture.Technology Enabling Life.The Day to Day (Responsibilities):Analysis

Provides systems analysis and support to business stakeholders using CRM solutions or willing to use it.
Coordinates with business stakeholders to capture requirements and to translate them into multiple feasible recommendations or specifications.
Creates technical documents for proposed solution and issue resolution to take enough hands-off to development partners.
Reviews design documents generated by the development partners to justify the
Supervises application administration duties performed by partners and provides suggestions or technologies to be improved.
Troubleshoots and resolves outstanding issues from CRM systems.
Ensures that business requirements are met through design, quality assurance and implementation.
Build reports for our process improvement and work with Business team to build reports for the business operation visibilities.

Design/Development/Implementation

Design and document technical recommendations and solution proposals to address business needs and provide value-driven solutions.
Work with software engineers to ensure that functional requirements can be met technically, and to ensure that project deliverables are met within specified timelines.
Develop software programs, scripts and automations using low-code development platforms (MS Power Apps, MS PowerAutomate)
Plan and manage approved software implementation support activities (Development, installations, upgrades, enhancements, etc.) for the assigned projects.
Coordinate with external resources, i.e. (Hosted) application service providers, consultants, offshore developers and partners in Asia and Europe.
Work with internal product management team and development team to build technical roadmaps that align with business capability roadmaps and strategic initiatives.
Ensure that business requirements are met through design, quality assurance and implementation.

Required Skills: Excellent written and verbal communication skills, project management skills, analytical and troubleshooting skills, system design, user interaction design, Our CRM platform (MS Dynamics 365 customer service, field service, project operations, and sales force automation modules), low-code development (PowerPlatform), TSQL, PowerBI (optional), Japanese languages (optional)Must Haves (minimum qualifications):Level III

Bachelor's Degree with 4 years of related experience; or Master's Degree with 2 years of related experience; or Associate's Degree with 8 years of related experience; or 12 years of experience in lieu of degree. High school diploma or equivalent required.

Level IV (Senior)

Bachelor's Degree with 8 years of related experience; or Master's Degree with 6 years of related experience; or Associate's Degree with 12 years of related experience; or 16 years of experience in lieu of degree. High school diploma or equivalent required.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, up to 35 pounds. This position also requires 4 to 6 hours per day at a computer screen/keyboard.Benefits:

Medical, Vision, and Dental Insurance
Paid Personal Leave
Holiday Time
401k Retirement Plans and Employer Matching
Tuition Reimbursement
Incentives for Healthy Lifestyles
Employee Assistance Programs

Equal Opportunity Employer/Minorities/Females/Disabled/VeteransPhysical Demands and Work ConditionsThe physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, up to 35 pounds. This position also requires 4 to 6 hours per day at a computer screen/keyboard.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

SubsidiaryTOKYO ELECTRON U.S.HOLDINGS, INC.

Job Summary

Company

Tokyo Electron

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Education

High School or Equivalent

Required Experience

4+ years