JOB PURPOSE: The unit lead ensures proper supervision and appropriate behavioral limits of clients and shelter staff by taking reasonable action to carry out responsibilities and ensuring the safety and well- being of each client in accordance with federal or state standards and requirements.

ESSENTIAL JOB RESPONSIBILITIES:

• Supervise assigned staff from the start of the assigned shift until relieved, without interruption from outside sources.
• Adhere to instructions provided by medical/clinical staff regarding each client and inform the administrator on duty of information affecting the basic health and well-being of the service population.
• Ensure staff perform bed counts and headcount checks at a minimum of 30 minutes and document to provide direct supervision of clients.
• Effectively communicate behavioral expectations and program regulations to clients and enforce compliance with regulations and expectations by all clients assigned to the staff as per all written orders given and approved by the Shelter Manager.
• Monitor and supervise a client's behavior on shelter activities providing direction and re-direction when needed to ensure safety.
• Document all serious incidents, daily progress, changes in menus and activities completely, accurately in a timely manner and in compliance with agency policies and procedures.
• Escort clients in a safe manner to and from designated points as directed by administrator on duty.
• Frequently travels from one area of the physical shelter to another and escort clients from one location to another.
• Monitor staffing assignments to ensure the staff to client ratio is maintained at all times.
• Model behaviors and social skills that are consistent with organization and program policies.
• Develop and maintain effective working relationships with personnel on other shifts to promote continuity of care.
• Plan, organize and supervise activities for clients in accordance with daily activity schedule.
• Take actions to promote positive interaction between minors and encourage minors to take responsibility in the daily routine of the program.
• Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• Participate in scheduled meetings, team decisions and operations.
• Update and maintain records regarding each client's clothing and personal items.
• Monitor, coordinate and delegate daily operations as needed throughout the shift.
• Maintain documentation required by this position and ensure documentation required by the administrator on duty's and direct care staff are completed in accordance with contractual and regulatory requirements and standards and agency policies and procedures.
• Other job duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

ESSENTIAL QUALIFICATIONS:

EDUCATION: High School Diploma or GED required.

EXPERIENCE: 2+ years' experience working with low-income/at-risk/homeless individuals or

vulnerable populations, strongly preferred.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

EXCEPTIONS TO THESE CRITERIA MUST BE APPROVED BY THE DEPARTMENT HEAD.