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Weekly Scheduled Hours:

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Job Details:

This hourly, non-benefits eligible position is scheduled on an intermittent basis for Texas Performing Arts events. Additional hours may be possible for non-event shifts when needed. This position is renewed on an annual basis and contingent on performance and continued funding.

About Texas Performing Arts:

is the professional arts presenting and producing program of The University of Texas at Austin. One of the largest and most active university-based performing arts centers in the U.S., Texas Performing Arts is an anchor institution in Austin's arts, cultural, and entertainment landscape. Texas Performing Arts operates venues on the UT campus including Austin's largest theater, Bass Concert Hall. Its public programs include Broadway in Austin; an international season of dance, theater, music and more; and the Texas Welcomes series of national touring artists.

This position serves as a Manager on Duty (MOD) for the Ticket Office during Texas Performing Arts events. The role manages night of show operations in the ticket office and delivers excellent customer service. The position will primarily work evening and weekend show shifts but may also have opportunities to provide administrative and customer service support for shifts during regular business hours if available.

• Serve as Manager on Duty (MOD) for the Texas Performing Arts ticket office for assigned events. Oversee window and phone sales, resolve customer ticket issues, and manage the ticket sellers during event shifts.

• Develop a comprehensive knowledge of TPA's ticketing system as required to manage event day operations.

• Monitor the access management (ticket scanning) system. Resolve any scanning hardware or software issues.

• Provide event, venue and ticket information to patrons. Develop a comprehensive and accurate knowledge of TPA's venues, events and ticketing policies.

• Ensure the highest level of customer service. Manage customer service issues such as reseating needs, accessibility concerns, and duplicate or fraudulent tickets.

• Facilitate special services including artist or press Will Call tickets, VIP tickets, rush tickets, and guest lists.

• Create and distribute reports including drop counts, final audits, and the end of night financial settlement.

• Balance monies at the end of the shift. Adhere to all financial and cash handling procedures.

• Open and close the ticket office as necessary.

• Other duties as assigned.

• Experience in event ticketing.

• Experience working in a collaborative team environment to accomplish live events.

• Experience managing part-time team members.

• Excellent and pro-active communication skills.

• Strong attention to detail.

• Ability to maintain a friendly, calm and service-oriented demeanor.

• Strong aptitude for technology and software systems.

• Available to work evenings and weekends on an intermittent, as-needed basis.

• Knowledge of Paciolan or Archtics ticking systems.

• Experience managing student employees.

• Experience working in performing arts, museums, cultural organizations, or in an academic environment.

$23/hour

• Repetitive use of a keyboard at a workstation.

• Use of manual dexterity.

• Climbing of stairs.

• Extended periods of walking and standing.

• Ability to lift and carry up to 40 pounds.

• Work is offered based on availability and event schedules.

• Work may occur on evenings, weekends, and holidays as well as during normal business hours.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an ,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• [PDF]
• [PDF]
• [PDF]
• [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in .

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.