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The Customer Success Manager establish and enhance our customer relationships to promote adoption, consumption, retention and loyalty of our hardware, service and software solutions. They are intricately linked to our global Subject Matter Experts who in concert assist our customers in maximizing the value of their solutions to enable their desired outcomes delivered through Cordant
As a Customer Success Manager, you will be responsible for:
- Provide expertise in sustained customer success and growth in the post-sales customer lifecycle
- Responsible for the ownership of the Cordant install base, long-term service engagements and the digital transformation of our customers across oil and gas, power generation, and industrial markets
- Ensure understanding of customers organizational and IT strategies and desired outcomes for their businesses.
- Understand complex customer current state, infrastructure, applications and IT solutions and issues in order to ensure customer success
- Point of Contact for customers beyond established Service and Support paths and processes
- Collaborate with customer and Baker Hughesresources to establish an Account Plan for customers in question across Oil and Gas, Power Generation and Industrial Markets
Feed your passion
To be successful in this role, you will:
Bachelor's Degree in an engineering discipline
Minimum of 10 years relevant experience in Oil & Gas, Power, or Heavy Industries.
Minimum 10 years of relevant experience in Rotating/Reciprocating Asset Condition Monitoring space
Minimum 2 years of relevant experience in enterprise solution architecture and design with references in early engagement activities that led to significant business growth
Ability to balance technical expertise with commercial strategy to foster and build deep relationships with key customers
Experience in driving critical NPIs to position commercial requirements back to product development team
Work in a way that works for you
We recognize that everyone is different and that the way people want to work and give their best is also different for everyone. In this role we can offer the following flexible working patterns:
Working with Us
Our people are at the heart of what we do at Baker Hughes. We know we are best when all of our employees are developed, engaged and able to bring their full authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in everyone.
Working for you
Our inventions have revolutionized energy for more than a century. But to continue moving forward tomorrow, we know we need to push the limits today. We make it a priority to reward those who embrace change with a package that reflects how much we value their contributions. Join us and you can expect:
- Contemporary work-life balance policies and well-being activities
- Comprehensive private healthcare options
- Life Insurance Safety Net and Disability Programs
- Personalized financial program
Join Us:
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.