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Event Services Manager

Are you an experienced event planner who wants to take their skills to new heights? Join the Fairmont Austin and showcase your passion for world-class customer service on our Events Team!

What is in it for you:

• Paid time off

• Medical, Dental and Vision Insurance, 401K

• Complimentary shift meal

• Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies and Educational Assistance for further development

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Consistently offer professional, friendly and engaging service.
• Organize convention booking files from date of departure, and maintain accurate activities within files consistently.
• Obtain/confirm all event-related information (to include, but not limited to meeting specifications, audio visual, rooming lists, technical needs, exhibit needs, food and beverage requirements, etc) with client, organize/distribute group resumes, conference agendas, event orders, floorplans, etc to all operating partners accurately, and in a timely manner.
• Drive function space optimization/maximization, to ensure best utilization of space for guest experience and financial performance of department.
• Yield sleeping room block and function space, ensuring optimization of financial return/performance.
• Forecast banquet food & beverage by group with target of 3% accuracy.
• Initiate/follow up on billing procedures, ensuring deposits and/or credit applications are received within acceptable timeframes.
• Conduct pre-conference/event meetings with clients and pertinent departments to confirm all relevant details are communicated.
• Ensure guest/group experience while onsite, through personal interaction and attendance at functions throughout the stay.
• Must be flexible to accommodate irregular and/or extended hours and work on weekends
• Conduct any/all site inspections as required. Able to handle inquiries.
• Attend necessary meetings within hotel that affect/are affected by the Catering, Conference Services &/or Events department.
• Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business.
• Play active role in local community through associations, memberships and involvement. Be an ambassador of the hotel within the local community.
• Additional responsibilities, as outlined by Director or Assistant Director.

Your experience and skills include:

• 3+ years of hotel event planning experience preferred.

• Hospitality Business degree preferred.

• Able to work in high-pressure environment.

• Creative and passionate about events and customer service

• Excellent interpersonal and communication skills; a team player

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an equal opportunity employer.