Customer Service Representative
Austin, TX 
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Posted 23 days ago
Job Description

Bay Advanced Technologies, an Applied Fluid Power subsidiary of Applied Industrial Technologies, is currently looking for a Customer Service Representative to join our team. If you're outgoing, customer focused, and think you have what it takes - Apply Today!

Come for the Job. Stay for the career.

Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial Technologies offers integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

In addition to competitive pay including bonus opportunities, and all the benefits you'd expect from an industry leader (401K, insurance, time off, employee assistance, etc.) you will also enjoy:

  • A LASTING CAREER - Career paths are available in customer service, operations, sales or management.
  • Great work / life balance.
  • Join a local team with company backing.

Your role:

Serve as the customer service / inside sales interface between the customer and Bay Advanced Technologies. The effective and efficient processing of all customer order transactions and customer order inquiries with minimal direct supervision.

* Process customer orders.

* Send order confirmations.

* Process customer quotes.

* Contact vendor for price and delivery information.

* Check price and stock per customer request.

* Interact with Outside Sales regarding quotes.

* Send customer quotes.

* Send direct ship PO to the vendors.

* Check price and stock for Outside Sales.

* Answer incoming sales department phone calls.

* Check Voice mail messages and respond to customers.

* Expedite customer orders.

* Provide tracking information.

* Spec in product based on customer description.

* Print pick Ticket for hot orders.

Education & Experience:

  • High School Diploma/GED required.
  • 2-4 years' work experience in a manufacturing environment.
  • General knowledge of sales order processing and inventory practices.

Desired characteristics:

  • Ability to learn and apply new information quickly.
  • Excellent interpersonal and communication abilities.
  • Solid organizational skills, including the ability to manage multiple competing priorities.
  • Good problem-solving and reasoning skills.

As the world's largest fluid power distributor, the Applied Fluid Power network of companies provide dedicated fluid power support and custom designed solutions that meet customer performance goals and keep industry running. Capabilities include system integration, manifold design, machining and assembly, electronic controls, fabrication, fluid filtration, programming, high speed hose assembly, engineering, repair services, and more. Additionally, Applied Fluid Power has one of the largest teams of Certified Fluid Power Specialists, Certified Electronic Control Specialists and Certified Fluid Power Mechanics to assist with problem solving, system building, troubleshooting, and other custom requirements.

Applied Fluid Power is a part of Applied Industrial Technologies (NYSE: AIT), a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389to let us know the nature of your request.


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 4 years
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