The Independent Community Bankers of America (ICBA) is the nation's voice for community banks with its mission to create and promote an environment where community banks flourish. We are dedicated exclusively to representing the interests of the community banking industry and its membership through effective advocacy, best-in-class education, and innovative products and services. ICBA engages with members to address challenges faced by community banks of all sizes and charter types. We offer members: national representation, professional development, innovative products and services, and exclusive tools and information.

What Is a Community Bank? A community bank is a depository or lending institution that primarily serves businesses and individuals in a small geographic area. Community banks tend to emphasize personal relationships with their customers.

The 2023 ICBA Summer Intern program will be from June 5th to August 4th. The program will be a learning experience and help you gain valuable job experience and develop essential skills. Interns will gain exposure to senior leadership, work on meaningful projects, participate in learning and development opportunities and join in networking and social events with other Team Members and fellow interns. Our goal is to have a hybrid program that will be both virtual and in-person. Final determination will be made closer to the program start date.

Summary:

The Member Relations (MR) intern reports to the Executive Vice President, Member Relations. The duties are performed over the phone/virtually, as well as through written correspondence/email. The primary objectives include: working in conjunction with the EVP, MR and other MR staff on certain data enhancements, updates and cleanup projects to improve the depth and content of ICBA member and nonmember data.

We are seeking an enthusiastic and qualified Member Relations intern to join the Member Relations team

As an MR Intern, you will provide assistance to our MR department in day-to-day operations. You will assist the MR Department in various tasks including member and nonmember data review and collection, data clean up, and current data process reviews. You will help with the data and content management around MR marketing campaigns and member/nonmember outreach. You will also do a thorough review of all MR data processes and suggest improvements and enhancements. You will assist in the creation of data dashboards and data output to be used by the MR team.

Responsibilities:

Below is a sample of some of the projects an MR intern may work on.

• Performs administrative duties in support of Net Forum (CRM system) data maintenance and cleanup.
• Assists in the collection of member and nonmember data to be entered into NetForum
• Verifies that current member and nonmember data in NetForum and updates as needed
• Reviews all MR team data processes for enhancements and improvements
• Creates data output and dashboards to be used by the MR team for calling and marketing campaigns
• Assists with new member onboarding and the updating of member data
• Reviews all member data to make sure ICBA has multiple C-Level contact information for all members and nonmembers

Qualifications:

• Pursuing an undergraduate degree with a major in Business, Economics, Computer Science, Political Science
• GPA of 3.0 or higher
• Prefer junior or senior, but will consider other class levels
• Proficiency in data management, CRM systems and strong Excel skills
• Excellent oral, written, and communication/presentation skills
• Ability to work independently and as part of a team
• Strong analytic skills using spreadsheets and databases
• Process improvement skills and the ability to think outside the box
• Strong attention to detail

Candidates should be within commuting distance of Washington DC during the internship as this is a hybrid role.

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